Key Benefits of SwyxConnect

If you are responsible for the telephony system for a small business, then SwyxWare Compact is for you. Everything you need for a comprehensive telephony system is included for each and every employee:

Cost-effective for the small business with up to 10 employees
Complete all-in-one telephony communications solution - no additional PBX equipment is required
Pre-defined options included within the solution simplify customer choices

Flexible phone options to match the needs of individual users so that users can work more productively

Integrated applications that support business efficiency and customer service

No Microsoft® Windows® 2000/2003 Server required - the cost effective Microsoft® Windows® XP PRO is the recommended platform

* can also run on Microsoft® Windows® 2000 Server and Microsoft® Windows® 2003 Server
** the number of voice channels can be increased to a maximum of 10 if you have high calling volumes

"Do not disturb" function Advice of Charge (AOC) Application Sharing1 Assistant configuration Automatic service restart in case of errors (watchdog) Blind Call Transfer Call deflection Call Detail Records (CDR) Call hold Call pick-up Call redirection depending on schedule entries in Outlook Calendar2 Call restrictions Call Routing Manager Call swap Call transfer Call waiting indication Callback on busy, internal Callback on request Caller list with date and time Compressed Announcements using MP3 files Conference, user enabled Configurable Least Cost Routing Configuration via Microsoft Management Console (MMC) Connection logging and display Consultancy Call Conversation Recording (manual)3 Default handling of call that could not be connected Delayed redirection Detailed Right Profiles Dialling by blockdialling Dialling by overlap sending Dialling of vanity numbers Different PSTN access codes, e.g. to distinguish business / private calls Direct Dialling of SIP-URIs ENUM support Extended Call Routing3 Extended Retry-Mechanism FAX- and DTMF support Fax-Integration3 Fax-over-IP (T.38) Fixed redirection FollowMe Generation of Outlook Journal Entries Global phone directory Graphical Script Editor3 Group calls Group functions Group signalling HiFi ring tones

Hunt Groups (parallel, sequential, rotary and random) Interactive Voice Response (IVR) via DTMF3 Intercom Internal ISDN PRI/BRI for connecting sub-PBXs Internal ISDN PRI/BRI for data transfer Internal Numbers which can be mapped to certain public PSTN phone numbers Intersite-Coupling Least Cost Routing Listen-only participants in Conference Rooms3 Mapping of project numbers to outgoing calls Modular Packing Multi gateway support Multi-Level Administration with different Administration rights Music on Hold using a selectable WAV file Name resolution from contacts in SwyxIt! Display Name resolution from contacts with pop-up of contact Name resolution of dialling numbers Number replacement table for external calls Parallel Calls Personal phonebook Phone directory with user status Priorities to specify preferred Trunks for outgoing calls Redial list with date and time Redirection if absent Redirection if busy Redirection, remote configuration Roaming user profiles Routing tables Scripting with VisualBasic extensions3 Scripting, cascading script execution Selection of caller ID for outgoing calls SIP Trunking SMTP-Authentication for user E-mail accounts3 SNMP - Statistics provisioning and Traps Status display for all connections Status display via MMC STUN support Supervised call transfer Support of SIP Phones Supports H.323 terminals (H.323 version 2) Supports SIP (Session Initiation Protocol) Suppression of own caller ID for external calls Usage of Differentiated Services (DiffServ) in the Type of Service (TOS) field Voice compression Voice encoding according to G.711 (64kbit/s) Voicemail, change announcements remote4, 5 Voicemail, remote inquiry4 Voicemail, transmission via SMTP5 Voicemail, user defined compression5

System-requirements - Windows PC platform

1 Not available in conjunction with SwyxPhone 2 Requires Microsoft Exchange Server 3 In conjunction with SwyxWare option pack 4 Requires IMAP4 capable mail server 5 Requires SMTP capable mail server.

SwyxWare Compact - Overview

SwyxWare Compact is a fully functioning server-based IP telephony communications solution designed specifically for businesses or branch offices with up to 10 employees. It includes critical telephony applications, such as voicemail and fax, and is ideally suited to locations that require an autonomous solution where there is onsite/ easy access to (technical) support for the communications solution.

As adding additional users is not possible with SwyxWare Compact, it is an ideal solution for businesses that are focused on serving their customer base rather than growing. The fact that SwyxWare Compact can run on Microsoft Windows XP Pro makes the solution particularly cost effective for the small business. SwyxWare Compact can work in conjunction with an existing PBX, allowing small businesses to continue to leverage existing investments in traditional equipment while providing an easy migration path to IP Telephony.

SwyxConnect - Overview

SwyxConnect - is a branch gateway solution that enables SwyxWare applications and functionality at a head/main office to be ‘extended’ to a branch office with up to 16 ISDN and 16 SIP communications devices. While a Swyx server is not required at the branch office, SwyxConnect is only supported if installed in a network that includes a Swyx server at the head/main office. (The server is more likely to be SwyxWare Essential than SwyxWare Compact due to the limitation of 10 users with SwyxWareCompact.)

With SwyxConnect it is possible to either replace the current branch telephony infrastructure with a SwyxWare IP PBX solution, or to carry on using an existing PBX telephone system or handsets in conjunction with SwyxWare to gain the benefits of a Swyx IP telephony solution. In addition, SwyxConnect can also serve as an advanced network gateway function

to your branch data network, offering business-class routing, security/firewall, VPN and “lifeline” capabilities to ensure a comprehensive branch communications solution.

Under normal circumstances, communications between the branch office and head office will take place via an IP VPN over a broadband DSL/ ADSL connection. In the unlikely event that the IP VPN fails, communications between the branch office and head office can be established via ISDN or SIP. In this case, digital/ISDN, analogue and SIP phones connected to the SwyxConnect device at the branch office will still be able to make and receive phones calls via ISDN or SIP. However, if the IP VPN is unavailable, users of Swyx IP phones, IP DECT phones and the SwyxIt! softphone will need to wait until the IP VPN is restored before being able to make and receive calls.