Swyx Client Products

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Key Benefits:

  • Your phone to use how you want:
    • A completely tailor-made user interface ('skin') can be easily configured and customised by the user
    • total choice so the user can decide on handset, headset or desk phone depending on their requirements.
  • Ensure calls never go unanswered so you don't lose new business or reduce client satisfaction
  • Save time by dialling numbers directly from Microsoft® Windows® Outlook/CRM and Lotus Notes®
  • Ensure that even when you are not available to take a call, your caller is seamlessly re-directed to the next best option.
  • Each user can tailor the appearance of the SwyxIt! client to reflect their personal preference.

Turn Your PC into a high performance telephone with SwyxIt! softphone

Think of the amount of time you spend looking up your contacts in a database/ Outlook Contacts and then dialling their number. How many times have you got the number wrong? Also consider the number of times you have transferred a call to a colleague who is unavailable or out of the office. And what happens when you are out of the office or away from your desk? Does your desk phone just ring and ring because the sequence of telephone keys for forwarding your calls to the destination of your choice was too complex to remember?

Wouldn't it be so much easier if you had a system whereby you could look up a contact and then simply click a button on your PC or laptop to dial their number? The system could alsotell you who within your business location is available or on the telephone or out of the office so you don't waste time calling someone who isn't available to talk. And when you are planning to be out of the office or away from your desk, wouldn't it be so much better if you could click a few buttons on your PC/laptop and easily forward your calls exactly the way you want to forward them?

All of this can be achieved with the SwyxIt! softphone - a powerful yet easy to use graphical based client application which, together with SwyxServer on your company's network, enables you to add high performance telephony to your PC or laptop.

SwyxIt! helps you carry out simple and sophisticated telephony tasks in your company significantly more easily, quickly and precisely. SwyxIt! offers many functions that perfectly integrate the phone with the PC world, providing critical telephony functions such as redial, call forwarding, transfer, hold and conference via a graphical user interface.

All Features:

  • "Do not disturb" function
  • Advice of Charge (AOC)
  • Application Sharing1
  • Assistant configuration
  • Automatic fallback to backup server
  • Automatic redial
  • Automatic server recognition
  • Blind Call Transfer
  • Call hold
  • Call indication for internal and external calls
  • Call pick-up
  • Call redirection depending on schedule entries in Outlook Calendar2
  • Call Routing Manager
  • Call signalling, depending on caller id
  • Call signalling, silent/visual
  • Call swap
  • Call transfer
  • Call waiting indication
  • Callback on busy, internal
  • Callback on request
  • Caller list with date and time
  • Conference, user enabled
  • Configuration of SwyxPhone function keys
  • Configuration via Microsoft Management Console (MMC)
  • Consultancy Call
  • Context sensitive online help
  • Conversation Recording (manual/automatic)3, 1
  • CTI/TAPI for SwyxPhone3
  • Delayed redirection
  • Dialling by blockdialling
  • Dialling by overlap sending
  • Dialling from any Windows application
  • Dialling from Microsoft Internet Explorer
  • Dialling of vanity numbers
  • Dialling out of contacts
  • Drag & Drop (e.g. of phone numbers)
  • Extended Call Routing3
  • Fixed redirection
  • FollowMe
  • Global phone directory

 

  • Group calls
  • Group functions
  • Group signalling
  • Hook on/off support (handset)
  • Hotkeys
  • Individual graphical user interfaces (skins)
  • Intercom
  • Logging of calls in the journal
  • Mapping of project numbers to outgoing calls
  • Mute Microphone
  • Name dialling from phonebook
  • Name resolution from contacts in SwyxIt! Display
  • Name resolution from contacts with pop-up of contact
  • Name resolution of dialling numbers
  • Personal phonebook
  • Phone directory with user status
  • Recording Wizard
  • Redial list with date and time
  • Redirection if absent
  • Redirection if busy
  • Redirection, remote configuration
  • Remote inquiry for emails using text-to-speech (TTS)4
  • Roaming user profiles
  • Second call signalling, configurable
  • Selection of caller ID for outgoing calls
  • Selection of user name at program start-up
  • Shortcuts
  • Signalling of availability in phone book
  • Signalling of availability on speed dials
  • Skin editor
  • Sound wizard
  • Speed Dial
  • Supervised call transfer
  • Suppression of own caller ID for external calls
  • TAPI 2.2 (TSP)
  • Tip of the day
  • Usage of Differentiated Services (DiffServ) in the Type of Service (TOS) field
  • Voice compression
  • Voice encoding according to G.711 (64kbit/s)
  • Voicemail, change announcements remote5, 6
  • Voicemail, remote inquiry5

System Requirements

  • Microsoft® Windows® 98/ME/NT/2000 or Windows® XP Professional
  • CPU: Pentium II 350 MHz or comparable processor
  • Memory: 128 MB
  • Hard disk: 25 MB
  • Graphics adapter: 15 bit color depth, 800 x 600 pixel resolution
  • Audio device: SwyxIt! Handset/Headset with connection to USB port/soundcard or SwyxPhone with Option Pack "CTI for SwyxPhone"

1 Not available in conjunction with SwyxPhone 2 Requires Microsoft Exchange Server 3 In conjunction with SwyxWare option pack 4 Requires additional licences 5 Requires IMAP4 capable mail server 6 Requires SMTP capable mail server


  

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