Cost-effective: Conference calls reduce travel, and wasted time.
Flexibility: Regular conference calls keep everyone in today's 'virtual enterprise' working together.
Customers and partners feel a stronger connection to your business when they participate in your conference calls
ROI: If your company currently schedules audio conferences using third party providers on a regular basis, the return on investment in the SwyxConference application can be quick.
Productivity: SwyxConference creates more effective working practices, leading to shorter project times and increased employee productivity
Features:
Access to conference calls can be restricted to specified hours, numbers and callers with the correct PIN
Ad hoc calls can be set up via SwyxPhones and/or the SwyxIt! softphone client
External parties can participate in select conference calls
Participants in a conference can also conference-in other participants
The number of participants who can join a conference call is unlimited (as long as trunk lines are available for external callers)
Virtual conference rooms can be set up by a system administrator
System Requirements
Server: SwyxServer Installation Client: SwyxIt! Installation (in combination with SwyxPhone for ad hoc conferences)
Key benefits of SwyxECR - Extended Call Routing
Convey a high level of professionalism even when the company is quite small
Ensure sales opportunities and customer satisfaction are not adversely affected due to badly routed or lost calls
Put the caller in the driving seat as they decide on how their call is routed
Reduce administration costs and time through automatic call routing that any SwyxWare user can set up
Further reduce costs and support internal communication by managing basic processes like automatically routing internal calls using recipient's name (including off site calls) and recording sick days
Features:
"Number/Date/Time to Speech" function
Actions: loop, follow me, message, record message, generate email, voicemail, receive DTMF signals, remote inquiry, access IMAP4 mail server
Decision-dependent actions
Enhanceable by user-specific COM objects or procedures in Visual Basic Script
Variables: length of call, number, name, date, time, weekday, extension dialed, identification number (PIN)
1 Requires additional licences
Key benefits of Swyx Record
Protect the business from false claims by callers
Enable mobile employees to have detailed records of their calls so they can make more informed decisions
Calls can be replayed using industry-standard media players, for example, Microsoft Windows Media Player without the need for additional expensive hardware or software
Improve employee training and coaching by allowing less experienced employees/agents to learn from more experienced employees without disrupting a conversation with a prospect or customer
Features:
Calls can be recorded on an ad hoc basis by individual users using SwyxIt! (in non CTI mode)
Users can record all or parts of a call
Individual parts of the each conversation will be stored together in a single WAV file - this results in only one entry being added to the list of recorded conversations and makes for easier access to a recorded call at a later date.
Users can have the recordings displayed and can choose which ones to listen to
Users can send an e-mail to the other participant of the recorded call, whereby details about the call are included automatically
Recordings can be exported to enable other employees to learn from the more experienced call handler
An attention tone is assigned to the other participant of the recorded call
Users can delete individual recordings or the entire list
System Requirements
Server: SwyxServer Installation
Key benefits of SwyxCTI
PC telephony with the look and feel of a classic desktop phone
In combination with the PC/laptop all the functionality of a fully featured SwyxPhone can be used optimally
Optimise all communications by managing your phone and all your calls from your PC, laptop or thin client
Quick & easy 'click to call' Microsoft Outlook and Lotus Notes contacts
SwyxPhone IP desksets are ready for use even if the PC is not available (for example, if the PC is switched off)
The PC does not have to be equipped with a sound card
Recognition of incoming callers and automatic display of contact information
Features:
"CTI for SwyxPhone" enables the use of SwyxWare in a terminal server environment
In combination with the PC all the configuration possibilities of the telephone environment can be used optimally
PC telephony with the look & feel of a classic desktop telephone
SwyxPhone is also ready for use if the PC is not available, e.g. if the PC is turned off
The PC doesn't have to be equipped with a sound card
System Requirements
Server: SwyxServer Installation Client: SwyxIt! Installation in combination with SwyxPhone
Key benefits of SwyxFax
Save time and money by sending and receiving faxes without a physical fax machine
Ensure you get all your messages in one unified inbox- no matter what format they are in (fax, email, and voicemail).
Optimise your current infrastructure by integrating fax to your other communications (e.g. voice, email)
Centralise all your communications and contacts by linking with Microsoft® Outlook® so you can create a personal phonebook and send faxes using information from your contacts list.
Reduce your office overheads as there is no requirement for an analogue line, a fax machine, a printer, etc.
Fax-based marketing campaigns can be easily set up and sent to contacts in the business's CRM system
Features:
Automatic distribution of incoming fax messages (DDI and MSN)
Automatic print of incoming and outgoing faxes and fax journals
Central fax access for messages without a specified recipient
Configurable redialling (time and number)
Easy forwarding of received faxes to other SwyxFax users or fax machines
Fax archive
Fax speed: TX 14400/RX 14400
Internal sending of faxes without using ISDN B-channels
Journals for receiving, sending, queueing and errors
Quick preview of received fax messages
Send a fax to more than one recipient
Send faxes out of any application with printing option
Send short messages with cover sheet (Quickfax)
Sending of received fax documents to any e-mail address using SMTP
Storing of incoming faxes in BMP, DCX, JPG, PCX, TIFF format
Support of 2 up to 16 B-channels for sending/receiving
Support of cover sheets, forms and stationery
Support of PBX line groups
Support of point-to-point and point-to-multipoint connections
Time sensitive sending
Use of Microsoft® Outlook® contacts and global exchange address lists to choose recipients
System Requirements
Server: SwyxFax Server supports Microsoft Windows 2000 Server Client: SwyxFax Client supports Microsoft Windows 98/ME/NT/2000/XP Harddisk: 14 MB (+ diskspace for address books)
Key benefits of SwyxVoiceMail
Due to the extensive Voicemail features of SwyxVoicemail, important messages will never be mislaid, misspelled or misinterpreted
Mobile and home-based employees can be more responsive by being able to retrieve their voicemails by email as well
Callers leaving a voicemail receive a higher level of customer service by being given information via the voicemail announcement about how quickly the recipient can respond to their message
Users can easily prioritise their response to voicemails based on the name and/or number of the caller providing better service to key customers
Voicemails are presented as emails that can be played or answered directly either from your inbox or via remote telephone access
Features:
Can be enabled for each user
Can be accessed remotely via a telephone or via the SwyxIt! client
If a phone is not available voicemails can be listened to via a PC with a sound card
Can be listened to from any phone
Can be accessed through email applications such as Microsoft® Outlook® and Lotus Notes®
Can be forwarded as easily as emails
System Requirements
Server: SwyxWare Essential or SwyxWare Compact Installation Client: SwyxIt! Installation
SwyxProfessional represents great value for money as it is a bundle of 6 of the most popular option packs available for SwyxWare Essential. SwyxProfessional is ideal for the business that recognises the value of a complete IP PBX solution that includes applications that enable employee effectiveness and business efficiency.
SwyxProfessional offers all features to all licensed users. This means that CTI and Fax capabilities are not restricted to a selected (reduced) number of users but to all licensed SwyxWare Essential server users.
Key benefits of SwyxFax
Due to the extensive Voicemail features of SwyxVoicemail, important messages will never be mislaid, misspelled or misinterpreted
Mobile and home-based employees can be more responsive by being able to retrieve their voicemails by email as well
Callers leaving a voicemail receive a higher level of customer service by being given information via the voicemail announcement about how quickly the recipient can respond to their message
Users can easily prioritise their response to voicemails based on the name and/or number of the caller providing better service to key customers
Voicemails are presented as emails that can be played or answered directly either from your inbox or via remote telephone access
Features:
SwyxConference - ad hoc and scheduled conference calls for any number of participants can easily be set up and can include both internal and external callers
SwyxCTI - integrates the SwyxIt! softphone with a Swyx IP desk phone so that users can choose to take full advantage of easy to use PC telephony (including dialling from Microsoft® Outlook® contacts), or the familiar functionality of a desk phone, or a combination of both when dialling, re-dialling, holding and forwarding calls, conferencing, accessing voicemail, etc.
SwyxECR (Extended Call Routing) - an easy to use graphical tool that allows you to set up sophisticated call handling sequences for incoming calls to ensure the satisfaction of your callers.
SwyxFax - gives individuals the ability to receive faxes through their Inbox and send faxes from their PC/laptop so that your business does not need to incur the costs of a physical fax machine.
SwyxRecord - each user has the ability to record conversations on an ad hoc basis directly from their SwyxIt! softphone, through a simple button click.
SwyxVoicemail - a highly featured voicemail environment that can easily be customised by each individual user whether in the office or remote. Users can access their voicemails via a telephone or via the SwyxIt! softphone and voicemails can even be delivered to a user's PC inbox (as a WAV file).
System Requirements
SwyxWare Essential running on Microsoft Windows 2000 Server or Windows 2003 Server
Key benefits of SwyxMonitor
Protect the business from false claims by callers
Recorded calls can be replayed using industry-standard media players, for example, Microsoft Windows Media Player without the need for additional expensive hardware or software.
Enable mobile employees to have detailed records of all calls so they can make more informed decisions
Improve employee training and coaching by allowing less experienced employees/agents to learn from more experienced employees without disrupting a conversation with a prospect or customer
Improve customer service and satisfaction by enabling supervisors to provide immediate advice or assistance on a customer call so that a customer issue is more quickly resolved
Features:
An attention tone is assigned to the other participant of the recorded call
Calls can be recorded based on specified numbers calling into or out of the business, or system-wide for all calls
Only administrators can delete recorded conversations
Recordings can be exported to enable other employees to learn from the more experienced call handler
Supervisors can 'whisper' information or advice to an agent without the other party hearing the whispered conversation
Supervisors can actively participate in a conversation to provide guidance or resolve a customer issue that may be beyond the capabilities of the agent at that point in time
Supervisors can silently listen to an agent's call with no disruption to the conversation between agent and customer/prospect
Users who are not configured to have all their calls recorded can still record all or parts of a call
System Requirements
Server: SwyxWare Essential or SwyxWare Compact Installation Client: SwyxIt! Installation
Key benefits of SwyxStandby
Availability, within seconds of a failover situation, of an alternative server with configuration data concerning users, groups, trunks, etc. already loaded
On-going protection through regular synchronisation of the secondary server database with the primary server (SwyxWare Essential) database
No loss of application availability when failover occurs so users can continue to do their jobs effectively
Automatic failover enables quick and easy recovery so business continuity does not suffer
Features:
The number of users supported by the SwyxStandby option will be the same as the number of licensed SwyxWare Essential users
User licenses are automatically 'inherited' from the primary server so users can continue to use all licensed SwyxWare applications when failover occurs
The secondary server automatically synchronises with the primary server's database in background
Call Detail Records (CDRs) will be handled as transactions and will be recorded in both the primary and secondary databases
SwyxWare administrator can explicitly specify at any time which of the two servers is currently active and which one is passive so that communications activity can be shifted from one server to another to enable, proactive maintenance to be carried out
