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SwyxWare Essential

SwyxWare Compact

The SwyxWare Essential software platform is designed to meet the requirements of the medium-large sized business and the smaller business with plans to grow. SwyxWare Essential provides full flexibility for established and growing customers by maximising the options that can be chosen.

Using the SwyxWare Essential server as the foundation stone, the following options can be added:

SwyxConference
SwyxCTI
SwyxECR
SwyxFax
SwyxRecord

SwyxVoicemail
SwyxStandby
SwyxMonitor
ambiLOG

Key Benefits of SwyxWare Essential

Saves costs and time as an existing Microsoft® Windows® systems administrator can maintain and update the system Access calls or voicemails anywhere: a true mobile office solution improves employee availability Saves time as all voice, fax and email messages can be managed via the user's PC or laptop Reduces call charges between subsidiaries and over long distances by utilising VoIP technology Full IP telephony functionality providing calling cost efficiencies and business communications improvements		Software-based product that will grow with your business - pay as you grow without the worry of typical PBX hardware restrictions Only users actually logged into the system require software licences so costs can be managed more effectively Moves, Adds and Changes are very simple and therefore very cost-effective to carry out - new users can be added to the software system in a matter of seconds without requiring expensive configuration
SwyxWare Features in Detail
"Do not disturb" function Advice of Charge (AOC) Application Sharing1 Assistant configuration Automatic service restart in case of errors (watchdog) Blind Call Transfer Call deflection Call Detail Records (CDR) Call hold Call pick-up Call redirection depending on schedule entries in Outlook Calendar2 Call restrictions Call Routing Manager Call swap Call transfer Call waiting indication Callback on busy, internal Callback on request Caller list with date and time Compressed Announcements using MP3 files Conference Bridge3 Conference, user enabled Configurable Least Cost Routing Configuration via Microsoft Management Console (MMC) Connection logging and display Consultancy Call Conversation Recording (manual/automatic)3, 1 Default handling of call that could not be connected Delayed redirection Detailed Right Profiles Dialling by blockdialling Dialling by overlap sending Dialling of vanity numbers Different PSTN access codes, e.g. to distinguish business / private calls Direct Dialling of SIP-URIs ENUM support Extended Call Routing3 Extended Retry-Mechanism FAX- and DTMF support Fax-Integration3 Fax-over-IP (T.38) Fixed redirection FollowMe Generation of Outlook Journal Entries Global phone directory Graphical Script Editor3 Group calls Group functions Group signalling HiFi ring tones Hunt Groups (parallel, sequential, rotary and random)		Interactive Voice Response (IVR) via DTMF3 Intercom Internal ISDN PRI/BRI for connecting sub-PBXs Internal ISDN PRI/BRI for data transfer Internal Numbers which can be mapped to certain public PSTN phone numbers Intersite-Coupling Least Cost Routing Listen-only participants in Conference Rooms3 Mapping of project numbers to outgoing calls Modular Packing Multi gateway support Multi-Level Administration with different Administration rights Music on Hold using a selectable WAV file Name resolution from contacts in SwyxIt! Display Name resolution from contacts with pop-up of contact Name resolution of dialling numbers Number replacement table for external calls Parallel Calls Personal phonebook Phone directory with user status Priorities to specify preferred Trunks for outgoing calls Redial list with date and time Redirection if absent Redirection if busy Redirection, remote configuration Remote inquiry for emails using text-to-speech (TTS)4 Roaming user profiles Routing tables Scripting with VisualBasic extensions3 Scripting, cascading script execution Selection of caller ID for outgoing calls Silent Call Intrusion2, 3 SIP Trunking SMTP-Authentication for user E-mail accounts3 SNMP - Statistics provisioning and Traps Standby SwyxWare Server3 Status display for all connections Status display via MMC STUN support Supervised call transfer Support of SIP Phones Supports H.323 terminals (H.323 version 2) Supports SIP (Session Initiation Protocol) Suppression of own caller ID for external calls Text-to-speech (TTS)3, 4 Usage of Differentiated Services (DiffServ) in the Type of Service (TOS) field Voice compression Voice encoding according to G.711 (64kbit/s) Voicemail, change announcements remote5, 6 Voicemail, remote inquiry5 Voicemail, transmission via SMTP6 Voicemail, user defined compression6
System-requirements Microsoft® Windows® 2000 Server or Microsoft Windows 2003 Server Memory: 1 GB Hard disk: 60 MB
1 Not available in conjunction with SwyxPhone 2 Requires Microsoft Exchange Server 3 In conjunction with SwyxWare option pack 4 Requires additional licences 5 Requires IMAP4 capable mail server 6 Requires SMTP capable mail server

SwyxWare Compact is the first pure software IP telephony system designed specifically for businesses with 10 users (or less) and provides all the features & costs savings associated with IP telephony in one solution at the right price point. Delivering a range of applications designed specifically for the small business, SwyxWare Compact is the complete solution for the small business who wants to stay small and focussed.

If you are responsible for the telephony system for a small business, then SwyxWare Compact is for you. Everything you need for a comprehensive telephony system is included for each and every employee:

3-party conferencing
Call recording
CTI

Extended Call Routing
Fax
VoiceMail

Key Benefits of SwyxWare Compact

Cost-effective for the small business with up to 10 employees
Complete all-in-one telephony communications solution - no additional PBX equipment is required
Pre-defined options included within the solution simplify customer choices

Flexible phone options to match the needs of individual users so that users can work more productively

Integrated applications that support business efficiency and customer service

No Microsoft® Windows® 2000/2003 Server required - the cost effective Microsoft® Windows® XP PRO is the recommended platform

Features (Physical)	Detail
Recommended Operating System	Microsoft® Windows® XP Pro*
Number of users supported	10
Phone devices supported	SwyxIt! softphone, IP SwyxPhones, USB handset, USB headsets, SIP phones, H.323 phones, DECT phones
Fax Channel	1 channel
Voice Channels	2 channels**

* can also run on Microsoft® Windows® 2000 Server and Microsoft® Windows® 2003 Server
** the number of voice channels can be increased to a maximum of 10 if you have high calling volumes

Features (Applications)	Detail
Conferencing	3 way conferencing
SwyxCTI	10 users
SwyxECR (Extended Call Routing)	10 users
SwyxFax	10 users
SwyxRecord (for ad hoc recording)	10 users
SwyxVoicemail	10 users

"Do not disturb" function

Advice of Charge (AOC)
Application Sharing1
Assistant configuration
Automatic service restart in case of errors (watchdog)
Blind Call Transfer
Call deflection
Call Detail Records (CDR)
Call hold
Call pick-up
Call redirection depending on schedule entries in Outlook Calendar2
Call restrictions
Call Routing Manager
Call swap
Call transfer
Call waiting indication
Callback on busy, internal
Callback on request
Caller list with date and time
Compressed Announcements using MP3 files
Conference, user enabled
Configurable Least Cost Routing
Configuration via Microsoft Management Console (MMC)
Connection logging and display
Consultancy Call
Conversation Recording (manual)3
Default handling of call that could not be connected
Delayed redirection
Detailed Right Profiles
Dialling by blockdialling
Dialling by overlap sending
Dialling of vanity numbers
Different PSTN access codes, e.g. to distinguish business / private calls
Direct Dialling of SIP-URIs
ENUM support
Extended Call Routing3
Extended Retry-Mechanism
FAX- and DTMF support
Fax-Integration3
Fax-over-IP (T.38)
Fixed redirection
FollowMe
Generation of Outlook Journal Entries
Global phone directory
Graphical Script Editor3
Group calls
Group functions
Group signalling
HiFi ring tones

Hunt Groups (parallel, sequential, rotary and random)
Interactive Voice Response (IVR) via DTMF3
Intercom
Internal ISDN PRI/BRI for connecting sub-PBXs
Internal ISDN PRI/BRI for data transfer
Internal Numbers which can be mapped to certain public PSTN phone numbers
Intersite-Coupling
Least Cost Routing
Listen-only participants in Conference Rooms3
Mapping of project numbers to outgoing calls
Modular Packing
Multi gateway support
Multi-Level Administration with different Administration rights
Music on Hold using a selectable WAV file
Name resolution from contacts in SwyxIt! Display
Name resolution from contacts with pop-up of contact
Name resolution of dialling numbers
Number replacement table for external calls
Parallel Calls
Personal phonebook
Phone directory with user status
Priorities to specify preferred Trunks for outgoing calls
Redial list with date and time
Redirection if absent
Redirection if busy
Redirection, remote configuration
Roaming user profiles
Routing tables
Scripting with VisualBasic extensions3
Scripting, cascading script execution
Selection of caller ID for outgoing calls
SIP Trunking
SMTP-Authentication for user E-mail accounts3
SNMP - Statistics provisioning and Traps
Status display for all connections
Status display via MMC
STUN support
Supervised call transfer
Support of SIP Phones
Supports H.323 terminals (H.323 version 2)
Supports SIP (Session Initiation Protocol)
Suppression of own caller ID for external calls
Usage of Differentiated Services (DiffServ) in the Type of Service (TOS) field
Voice compression
Voice encoding according to G.711 (64kbit/s)
Voicemail, change announcements remote4, 5
Voicemail, remote inquiry4
Voicemail, transmission via SMTP5
Voicemail, user defined compression5

System-requirements - Windows PC platform

1 Not available in conjunction with SwyxPhone 2 Requires Microsoft Exchange Server 3 In conjunction with SwyxWare option pack 4 Requires IMAP4 capable mail server 5 Requires SMTP capable mail server.

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SwyxWare Compact - the complete IP PBX for small businesses who want to remain small and focused with 10 employees or less

SwyxWare Essential - for the larger business or a smaller business with plans to grow. SwyxWare Essential provides full flexibility for established and growing businesses by maximising the options that can be chosen to more precisely match the requirements of the business.